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tiamatladyhey, who remembers THIS song, from Tax Season?
*bangs head on keyboard*
Right so I don't hear from this, the Cape office, all week. Today the Boss' daughter, also referred to as Wage Slave #2, calls and reads me a LIST of problems, along with surprise that I'm coming down today. I told her about this last week. I also told her some other things.
Her main complaint, was that some files weren't "available" and her computer was acting up, and "slow" to boot up or down. So I think "huh, it's not talking to the server, but I don't know why it's having booting issues. I'll have to try and get it to replicate the problem" which is an issue, since it didn't have a problem when she tried to show me last week, NOR did it do anything funky when I shut it down several times, later.
Of course, all this assumes she booted the server. Which she didn't.
*sighs*
We need to shut down the server and all computers, since there will be a power outage, and I might not be here to shut down/reboot. I wrote out detailed instructions last week for the actions (because i had to, when it comes to higher functions, they're useless, even if it's just "Press THIS button....") I also told her I was going to SHUT THE SERVER DOWN ANYWAY, since it's been running constantly since last November. I figured, it's not being used, we should shut it down. My boss is on vacation, and someone isn't always here, AND we have power crashes.
She forgets to reboot the server Monday, and DOESN'T NOTICE til today. Tells me just how much work she's ACTUALLY doing! (read: NONE!) Meanwhile she's turned ON the computers, and wondering why she doesn't have access to some Quickbook files (resident on the server, for multi computer access and backups) and why the boss' email isn't showing up (also resident on the server, for the same reasons)
ARGH! So I bet my boss is freaking out. This ALSO explains why the computer guy couldn't remotely log in - the server has to be freaking ON FOR IT TO WORK! You should have HEARD her, all gloom and doom.
It really DOES come down to the simple questions. "Have you turned it on?" is SO demeaning to say and to hear, but 90% of the time it's the FREAKING PROBLEM! GAH!
Now I need to check in with the computer guy, since the network didn't work QUITE right until I reset the router, and the Internet didn't come up until I'd reset the Modem AFTER that. IF she needs to reset all three, I may as well come down, because she's NEVER going to figure that out!
See, I'm a good wanna be geek - I reset everything in sight, in various orders, until they either work, or don't, THEN I call tech support! I don't just call and whine "It broken!" for them to tell me to turn the freaking thing on.
I could smack her. If she'd called me Monday I could have dealt with it before anyone freaked out.
I need another Latte.
*bangs head on keyboard*
Right so I don't hear from this, the Cape office, all week. Today the Boss' daughter, also referred to as Wage Slave #2, calls and reads me a LIST of problems, along with surprise that I'm coming down today. I told her about this last week. I also told her some other things.
Her main complaint, was that some files weren't "available" and her computer was acting up, and "slow" to boot up or down. So I think "huh, it's not talking to the server, but I don't know why it's having booting issues. I'll have to try and get it to replicate the problem" which is an issue, since it didn't have a problem when she tried to show me last week, NOR did it do anything funky when I shut it down several times, later.
Of course, all this assumes she booted the server. Which she didn't.
*sighs*
We need to shut down the server and all computers, since there will be a power outage, and I might not be here to shut down/reboot. I wrote out detailed instructions last week for the actions (because i had to, when it comes to higher functions, they're useless, even if it's just "Press THIS button....") I also told her I was going to SHUT THE SERVER DOWN ANYWAY, since it's been running constantly since last November. I figured, it's not being used, we should shut it down. My boss is on vacation, and someone isn't always here, AND we have power crashes.
She forgets to reboot the server Monday, and DOESN'T NOTICE til today. Tells me just how much work she's ACTUALLY doing! (read: NONE!) Meanwhile she's turned ON the computers, and wondering why she doesn't have access to some Quickbook files (resident on the server, for multi computer access and backups) and why the boss' email isn't showing up (also resident on the server, for the same reasons)
ARGH! So I bet my boss is freaking out. This ALSO explains why the computer guy couldn't remotely log in - the server has to be freaking ON FOR IT TO WORK! You should have HEARD her, all gloom and doom.
It really DOES come down to the simple questions. "Have you turned it on?" is SO demeaning to say and to hear, but 90% of the time it's the FREAKING PROBLEM! GAH!
Now I need to check in with the computer guy, since the network didn't work QUITE right until I reset the router, and the Internet didn't come up until I'd reset the Modem AFTER that. IF she needs to reset all three, I may as well come down, because she's NEVER going to figure that out!
See, I'm a good wanna be geek - I reset everything in sight, in various orders, until they either work, or don't, THEN I call tech support! I don't just call and whine "It broken!" for them to tell me to turn the freaking thing on.
I could smack her. If she'd called me Monday I could have dealt with it before anyone freaked out.
I need another Latte.
